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Administrative errors are a $7.8b industry

Screwing up at work is now a national institution, as administrative errors now cost us $7.8 billion a year. Not that anyone is blaming you.

 

 

Of all the acronyms of the workplace, the BCC is the most mysterious. In business-speak, BCC (or blind carbon copy) is a means to continue the vicious rumour spreading that defined your schooling.

In fact, administrative errors, colloquially known as the “oh shit, what have I done?” moment is a burgeoning industry in Australia, bringing in around $7.8 billion a year.

There are many examples of afoot, whether it be the National Australia Bank accidentally uploading the personal information of 13,000 customers to the servers of two data service companies last week or the University of Canberra sending out the personal details of their staff in 2018. Lol.

“In light of the steps taken, the university is satisfied that the data breach has been remedied and that there is unlikely to be any significant risk of harm caused to employees as a result of the data breach,” the University said in the throes of crisis.

“Our processes and procedures for handling this information are being reviewed to ensure that this does not happen again.”

Yet, the hits keep coming. 2016 saw an NHS clinic in London fined £180,000 for inadvertently sharing the 700 confidential users of an HIV service. Per The Guardian, “…addresses had been wrongly entered into the “to” field instead of the “bcc” field, and 730 of the 781 email addresses contained recipients’ full names. Most of the recipients were HIV positive though a small number were not.”

So, what’s the solution beyond articulated schadenfreude? I don’t know. Maybe it’s time you lot lose your computer privileges until you learn how to electronic mail properly.

 

 

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