While the future of messaging tech is upon us, the revolutionary Jeeves.Plus will be the first to bridge long-standing gaps in communication.

 

 

Any business with deaf or hearing impaired customers, clients, or stakeholders, will have long struggled to effectively communicate with their audiences when visual or written cues are unavailable. Yet whatever challenges these communities may have in effectively communicating – or being communicated to – they should absolutely have access to the same customer support services that hearing-enabled people do.

Communication requires two parties: the speaker and the listener. Just as there have always been multiple ways to express ourselves, there are just as many ways to receive and process that information. However, while hearing-impaired people have evolved a variety of helpful communication strategies over time, and advances in technology have helped bridge many common gaps, it’s all been by degrees.

It is only through understanding all the factors that influence a technology’s development can we radically improve the experience for the hearing-impaired community. 

Communication between consumers and businesses should be as fast, clear and simple for the hearing-impaired as the rest of the population. The National Relay Service performs a useful function, but the world is fast-paced and the technology is there to provide new, better, options for communication. 

A revolutionary new Australian-based tech platform, Jeeves.Plus, enables any organisation to manage communications with all consumers or stakeholders, including the hearing-impaired, to do so via a single platform – with requests from SMS, Facebook Messenger, Webchat, and Google Business Message all being collated (and translated if need be) into a single forum.

The future of hearing tech is here, and it speaks volumes for the hearing-impaired.

 

While technology has evolved to a point, there are still many limitations on accurate translation for the hearing-impaired; distinctions and specifics of different languages, for example, often fall by the wayside through clunky free online translation services.

 

We’ve come a long way from the development of the Cochlear implant in 1984. The same can be said for online translators such as Google Translate, which can get fundamental words and phrases right in multiple languages, but will miss the details and nuances required to effectively convey messaging. Translator apps can help, but are only as reliable as the information the app developer has fed them.

So while technology has evolved to a point, there are still many limitations on accurate translation for the hearing-impaired; distinctions and specifics of different languages, for example, often fall by the wayside through clunky free online translation services.

 

Revolutionising messaging tech

Digital and mobile apps have long been necessary for improving and facilitating communications for hearing-impaired communities. Jeeves.Plus’ technology is radically altering the way organisations communicate with them, and improve people’s wellbeing as a result.

SMS enables all businesses to reach entirely new demographics. Thanks to staff efficiencies and call-cost savings, a platform like Jeeves.Plus works out significantly cheaper than call-based customer support; and for consumers it’s as simple as sending an SMS, making it the preferred method of communication for customers over the phone and email-based support. 

Customer service platforms should meet the expectations of modern consumers, and text-to-translator messaging communication is a format which successfully merges SMS, webchat and social media (and other online) messaging options, translating and collating them in real-time onto a single interface.

By breaking down language and communication barriers, and empowering consumers and communities to better communicate, more authentic connections are made. This new technology enables companies and organisations to reach more people, more quickly and more effectively, in the process significantly improving the experience for both parties. Improved staff efficiencies and better engagement with audiences will inevitably lead to cost savings compared with historic phone and email-based customer support.

Powerful, intuitive engagement with the hearing-impaired is not an imaginative piece of science fiction. The technology is here, it’s available now, and can make a real difference in people’s lives.

 

 

 

Jeeves.Plus is a local enterprise passionate about tearing down the communication barriers that divide us. Their forward-thinking customer support platform allows users to manage multiple text-based conversations, translating to and from 109 languages effortlessly.

 

 

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