What is a CRM solution?

What is a CRM solution?

I refer repeatedly to a CRM solution, distinct from technology. I thought that it would be useful to define the term ‘CRM solution’ and to show how it differs from a CRM system or a specific technology.     A CRM solution transcends the technology, i.e. it is more than the technology. A CRM solution [...]
It’s official – Microsoft Dynamics 365, Microsoft Dynamics 365 CE (customer engagement or CRM) and Finance and Operations apps, is now receiving semi-annual updates

It’s official – Microsoft Dynamics 365, Microsoft Dynamics 365 CE (customer engagement or CRM) and Finance and Operations apps, is now receiving semi-annual updates

Although this update schedule has effectively been in place since April 2018 – when the latest version of CE (link here to 9.02 article) was released, last Friday Microsoft announced that Microsoft Dynamics 365 would receive major updates every April and October.     This means that every six months there will be a slew [...]
How much is bad data costing you?

How much is bad data costing you?

A survey by Experian Data Quality found that an average company is losing 12% of revenue because of bad data.     This comes from roughly a quarter of information believed to be inaccurate in many. Organisations. This is costing companies in many ways: First, inaccurate data is affecting the company bottom line. 77% of [...]