by Gill Walker | Oct 12, 2018 | The Big Smoke Arena
I am now frequently getting requests to ‘convert’ existing options sets to the new multiselect options sets – they are one of the new features in Microsoft Dynamics 365 v9. Here is my ebook about the changes in Microsoft Dynamics 365 v9 . Strictly speaking, it is not possible to convert an old-style, [...] 
by Gill Walker | Sep 6, 2018 | The Big Smoke Arena
I refer repeatedly to a CRM solution, distinct from technology. I thought that it would be useful to define the term ‘CRM solution’ and to show how it differs from a CRM system or a specific technology. A CRM solution transcends the technology, i.e. it is more than the technology. A CRM solution [...] 
by Gill Walker | Sep 6, 2018 | The Big Smoke Arena
Many people will know that the elephant and the hippo are both pachyderms – large animals with thick skins. Both will cause chaos, if you let them get out of control. This article is not about animals, but about derailers that can destroy your project – the HiPPO and the Elephant. The elephant and the [...] 
by Gill Walker | Aug 10, 2018 | The Big Smoke Arena
Although this update schedule has effectively been in place since April 2018 – when the latest version of CE (link here to 9.02 article) was released, last Friday Microsoft announced that Microsoft Dynamics 365 would receive major updates every April and October. This means that every six months there will be a slew [...] 
by Gill Walker | Aug 9, 2018 | The Big Smoke Arena
A survey by Experian Data Quality found that an average company is losing 12% of revenue because of bad data. This comes from roughly a quarter of information believed to be inaccurate in many. Organisations. This is costing companies in many ways: First, inaccurate data is affecting the company bottom line. 77% of [...] 
